Refund Policy
Overview
All products purchased from Sigma Shop can be exchanged within 30 days only if: The item(s) is defective or has missing accessories, wrong order at the time of delivery.
Products ordered online can be exchanged at any “Sigma Shop Exclusive” retail store. Tag/label must be intact at the time of exchange either from the store or online.
There are certain scenarios where it is difficult for us to consider exchanges. Such scenarios include, but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has been tampered with.
- Anything is missing from the package including price tags, labels, original packing, and order invoice.
- Do not accept the parcel if it’s damaged or seal opened. Sigma Shop will not be responsible for such exchanges.
- Sigma Shop doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.
- Any order placed at Sigma Shop will be delivered in the original Ideas flyer, and/or international and local orders that are delivered in a box will be wrapped with the Ideas logo tape. We will not entertain any complaint where the customer hasn’t received the order in the origiflyer/tape.
Return
Sigma Shop does not offer a “cash refund”.
Refunds may only be issued on credit/debit card order(s) when the customer cancels the order before Sigma Shop starts processing the shipment. Or if an article is found to be defective during Quality Control is the only piece available, gets removed from the order.
Order Cancellation
Customers may cancel the order at any time before the order has been processed.
Sigma Shop has the right to cancel orders for reasons such as – item is out of stock, pricing error the rs, the article found as defective in Quality Control or the credit/debit card payment declined by the issuing financial institution.